6 Sections
52 Lessons
Lifetime
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Track 1 — Core Case Workflow
11 modules · ~3 hours 20 minutes across 11 modules. Prerequisite: Track 2, Module 2.9 (Login) or equivalent — you must be able…
13
1.1
Create New Case
40 Minutes
1.2
Case Page Tour: Header, Status & Actions
25 Minutes
1.3
Case Overview
20 Minutes
1.4
Case Notes
20 Minutes
1.5
Assignment & Reassign
20 Minutes
1.6
Forms
25 Minutes
1.7
Documents
25 Minutes
1.8
Accounting
25 Minutes
1.9
Mail
15 Minutes
1.10
Contacts
15 Minutes
1.11
Events / Deadlines
20 Minutes
1.12
Priority Date Tracker
15 Minutes
1.13
Client Communication & eSignature
25 Minutes
Track 2 — Daily Operations
9 modules · ~2 hours 15 minutes across 9 modules. Prerequisite: none. Start here if you are new to MYLS (Module 2.9 covers l…
9
2.1
My Dashboard: Events
15 Minutes
2.2
My Dashboard: Timesheet
10 Minutes
2.3
My Dashboard: Cases
15 Minutes
2.4
My Dashboard: Reassign Cases
10 Minutes
2.5
My Dashboard: Tasks
20 Minutes
2.6
My Dashboard: Overview
10 Minutes
2.7
Calendar
20 Minutes
2.8
Notifications
10 Minutes
2.9
Search & Advanced Search (+ Login & first access)
15 Minutes
Track 3 — Front Office
7 modules · ~1 hour 35 minutes across 7 modules. Prerequisite: Track 2, Module 2.9 (Login & Search).
7
3.1
Front Desk: Dashboard & Overview
10 Minutes
3.2
Front Desk: Leads
15 Minutes
3.3
Front Desk: Appointments
15 Minutes
3.4
Front Desk: Intake Questionnaire
10 Minutes
3.5
Front Desk: Visitors Directory, Call Logs, Email Logs, DialPad & Search
20 Minutes
3.6
Front Desk: Incentive Reports
10 Minutes
3.7
Tickets
15 Minutes
Track 4 — Firm Oversight
10 modules · ~2 hours 20 minutes across 10 modules. Prerequisite: Tracks 1–2 (you should understand the case-level features th…
10
4.1
Firm Dashboard: Payment & Client Dashboards (+ bulk email, client dashboard access)
4.2
Firm Dashboard: Mail Dashboards (incoming, outgoing, not mailed out, returned)
4.3
Firm Dashboard: Retainer, Closed Case, Caseworker & Court Hearings Dashboards
4.4
Audits: Cases
4.5
Audits: Events (forthcoming & prior appearances)
4.6
Audits: Mail
4.7
Audits: Tasks
4.8
Audits: Accounting
4.9
Audits: Timesheet Report
4.10
Audits: Clients (by nationality, deleted contacts)
Track 5 — Admin & Configuration
11 modules · ~2 hours 30 minutes across 11 modules. Prerequisite: Tracks 1–2 recommended — you should understand the features …
11
5.1
Settings: Case (retainers, case stage, case type, category/practice area, document type)
5.2
Settings: User / Manage User (+ deleted personal notes, deleted files)
5.3
Settings: Leads (intake questions, lead stage, purpose of visit)
5.4
Settings: General (logout checklist, contact type, event/appointment type, mail type, billable item, memo type)
5.5
Settings: Templates
5.6
Settings: Organization (coupon codes, org details, branches, app integrations & services)
5.7
Settings: System Configuration
5.8
Quick Links: Document
5.9
Support
5.10
Announcements
5.11
Login & Reset Password (admin view)
Track 6 — Mail Handling
2 modules · ~35 minutes across 2 modules. Prerequisite: Track 2, Module 2.9 (Login & Search). Pairs with Track 1, Mo…
2
6.1
Mail (standalone module): incoming, outgoing, unclaimed, not mailed out
6.2
Orientation: How the Three Mail Views Relate
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