MyLS Learning Hub

MyLS Training — Front Desk

Receptionists, intake coordinators and anyone who answers the phone, books appointments or takes a new enquiry.

21

lessons

2h 59m

to complete

Yes

certificate on finishing

Create your account

Everyone starts with the Common Core, then moves on to the screens this job uses every day.

What you will learn

Take an enquiry and turn it into a lead without losing the detail
Book, confirm and change appointments, and clear the overnight self-bookings
Ask a client to fill in their own intake form, and chase it
Log a phone call and a walk-in visitor, and meet the callback deadline
Work the lead pipeline and turn an enquiry into a real case
Read and export the front-desk numbers

What is in this course